Refund policy

 

You can return or exchange any item, for any reason, within 30 days of receipt.

If the item you wish to return is faulty, we will require either photo proof of the faulty item we will provide you with a stamped, self-addressed post pack in which to return it to Connie Dimas Jewellery. You will then be offered a replacement or repair of the faulty item or a full refund or store credit, whichever you prefer. Any refunds will be transferred back to the original payment method, eg. your credit card, PayPal account or store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should mail your product to: 

Connie Dimas
392 New Canterbury Road Dulwich Hill New South Wales AU 2203.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Several types of goods are exempt from being returned such as gift cards and sale items.

 

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at conniedimas@optusnet.com.au and send your item to: 392 New Canterbury Road Dulwich Hill New South Wales AU 2203.